A fully managed, technology-based service, adam for health & social care is configured to help public sector professionals achieve sector-specific KPI improvements.
Geared to enable improved individual wellbeing, adam unlocks the benefits of greater choice and performance in the provider base: better value, more relevance, better quality and more sustainability.
At its heart, a managed procurement process – from needs assessments, referral management, contract management & case management – with built-in compliance and connectivity to critical external sources (ie. OJEU, Contracts Finder, Care Quality Commission and SPINE)
adam is as invested in outcomes as its clients, intervening on their behalf and taking joint ownership to help track and deliver improved performance in areas such as: care requirements fulfilled first time; conversion rations of requirements to service agreements; performance-affecting outliers; provision of greater choice; speed of placement; breadth and depth of choice of provider; provider participation
Health & Social Care professionals benefit from a managed, end-to-end service which complements the technology and is geared to deliver lower total cost of ownership and faster time to return
adam project management teams undertake custom configuration of the technology for the client, managing the whole implementation.
Supplier management teams undertake new, local supplier sourcing, supplier accreditation & enrolment, and further supplier engagement.
adam’s training packages are delivered onsite and online helping clients learn the range of powerful best practices both at implementation stage and for repeat requirements.
The account management team monitor KPIs, technology performance and user engagement for clients, providing regular advice and guidance.
And throughout the lifetime of the contract, adam clients have a ‘Response on demand’ team ready to take calls; chat online; and visit clients as required.
The adam Human Touch Technology platform is secure, scalable, robust, customisable, consistent and user-centric in its philosophy.
adam uses dual Tier 3 UK based data centres - is compliant with ISO27001 & NHS IG Toolkit regulations, additionally using industry-leading DDoS protection and SSL certification.
Virtualised server environments permit fast capacity increases to deliver consistently and at scale. adam HTT has a near perfect uptime (in excess of 99.99%), with data loss in the event of a DC failure capped at under 1 second, with no single points of failure
The user is at the centre of the design philosophy; a template-based approach enabling faster builds – enabling a consistency of behaviour across the site to help maximise user efficiency and reduce page load times to fractions of seconds, irrespective of data volumes.