Individual wellbeing is being ignored.
Councils commissioning transport services are suffering significant pressure to deliver savings to tackle budget overspend and reductions in funding.
At the same time, they are being asked to come up with a plan that sustainably maintains a safe and high quality provision for the service user.
Trying to deliver, with reduced resource doesn’t work.
In this paper we seek to unpack the scenario, challenge the reader to think differently - and offer a 7 Step Guide to improving performance and quality of transport commissioning in local authorities.