Well done you?
You had set your accreditation criteria, all suppliers nodded enthusiastically throughout training, they had been successfully onboarded and their categories enrolled. You had diligently set out your specific requirements - and awaited offers by return, with great expectation….
…. But as the offers arrive you notice something isn’t right. It isn’t quite what you were expecting: Providers you believed would be keen to bid, haven’t done so. Some of whom were unsuitable, put in offers anyway. Others submitted offers but were shy of the mark on deliverables.
And in the meantime, your individuals’ needs are not being met.
We know that for commissioning teams when it comes to supplier management, it can be hard – like trying to herd cats. Communication channels, complex compliance and governance rules, inboxes groaning with unread emails, meetings, data anarchy, performance management – all hard to keep close controls over.
And ‘creep’ on prices means that, in fact, your suppliers are dictating to you how they’ll perform – not the other way around. You didn’t spot that little beauty. Not until the leadership quizzed you about price increases…
What happened - and more importantly – what is happening?
Provider engagement means performance. When you have a choice of appropriate and engaged providers, it unlocks competitively priced offers, with the right quality, right price and right level of sustainability.
It’s why we need have performance provider relationship management technology.
To help busy people, working with busy people, get the best out of a partnership. A place where communication and collaboration can happen – but crucially – with focus, clarity and without the interruptions of meetings, calls, and unread emails.
Our own health & social care clients know that effective management of provider markets is fundamental to remove risk and maximize commissioning results.
Busy teams with scarce resources need to feel in control – and getting the best outcome for the individual means getting the best provider to engage all the time.
SRM is where both ‘sides’ review, document, manage and communicate. You need to be able to communicate with, view and control the compliance and outputs of your provider base. You need the functionality to help create an individual-level, balanced scorecard view of your entire provider ecosystem.
You need to be in it together: by working with providers – provider relationship management tools should enable ‘two way’ working to help deliver performance improvements. Successful operations work together – commissioning teams need to feel respected, and not be perceived as insensitive, out of touch tyrants poised to bankrupt everyone around them.
Likewise, providers need to have a platform where they can use their depth of knowledge to participate, input and help shape markets and improved wellbeing.
Ultimately, we do all this for one thing - and that is to help improve the wellbeing of individuals.
Effective provider relationship management in 8 areas
A note about adam SRM functionality :
One place to collate, monitor and report data
One place to manage provider tasks, interactions & communications
One place to drive stronger provider relationships, collaboration, participation and engagement
One place to manage performance balanced scorecard views
One place to view market insight & shape provider markets
One place to control provider accreditation & compliance
And just one tab – to drive it all...
Read more in our SRM Spotlight here