Do you know how well you are supporting your local provider economy? Are your providers as well informed, motivated and engaged as you think? Do they fear you? Are they secretly thinking ‘enough is enough’ – ready to walk away from the service they’ve put their heart and soul into for years?
It’s happening all over the country. Is it happening for you? Don’t know?
Having a well-informed, engaged and motivated provider base is key – not only for ‘market-making’ but also to ensure you’re meeting the need to procure at least 1 in 3 services from your local SME economy.
Yes, commissioning teams need choice and competition – combined with their own sensitive and skilled touch when it comes to demanding keen costs – in order to shape their provider market to their means.
Your providers are not asking for charity. In the same way that you make demands on providers to participate – so they will want to participate in the ‘conversation’ too.
The way of working needs to be ‘two way’. Keeping open critical lines of communication with your providers is the answer – and further, to facilitate collaboration in order to meet the needs of individuals.
How do you do that?
With high performance provider relationship management technology.
To help busy people, working with busy people, get the best out of a partnership. A place where communication and collaboration can happen – but crucially – with focus, clarity and without the interruptions of meetings, calls, and unread emails.
Our own health & social care clients know that effective management of provider markets is fundamental to remove risk and maximise commissioning results.
Busy teams with scarce resources need to feel in control – and getting the best outcome for the individual means getting the best providers to engage all the time.
SRM is where both ‘sides’ review, document, manage and communicate. You need to be able to communicate with, view and control the compliance and outputs of your provider base. You need the functionality to help create an individual-level, balanced scorecard view of your entire provider ecosystem.
You need to be in it together: by working with providers – provider relationship management tools should enable ‘two way’ working to help deliver performance improvements. Successful operations work together – commissioning teams need to feel respected, and not be perceived as insensitive, out of touch tyrants poised to bankrupt everyone around them.
Likewise, providers need to have a platform where they can use their depth of knowledge to participate, input and help shape markets and improved wellbeing.
Ultimately, we do all this for one thing - and that is to help improve the wellbeing of individuals.
Effective provider relationship management in 8 areas
A note about adam SRM functionality :
One place to collate, monitor and report data
One place to manage provider tasks, interactions & communications
One place to drive stronger provider relationships, collaboration, participation and engagement
One place to manage performance balanced scorecard views
One place to view market insight & shape provider markets
One place to control provider accreditation & compliance
And just one tab – to drive it all…
Read more in our SRM Spotlight here
Find out what managing provider participation looks like to adam here
Ask for a demo