How much time do you think you spend (put another way, how much time do you feel you waste) communicating with providers and trying to share best practices – in order to improve outcomes and standards?
If you defined two camps of providers – one as ‘most vocal’ and the other as ‘most appropriate’ – would both camps contain the same providers?
At adam, we know the answer is no! When it comes to communication, it’s the ‘not knowing’ that hurts.
And when you take a working relationship, sometimes necessarily complicated because of statutory compliance documentation, and multiply it by a few hundred providers, it quickly becomes an overwhelming task to manually manage.
The answer? Take ‘communication’ out of email inboxes, out of phone voicemail boxes, out of messenger services, out of the post and out of ad hoc meetings – and put it all into one easily accessible place.
High-performance provider relationship management technology enables this.
To help busy people, working with busy people, get the best out of a partnership. A place where communication and collaboration can happen – but crucially – with focus, clarity and without the interruptions of meetings, calls, and unread emails.
Our own health & social care clients know that effective management provider markets is fundamental to remove risk and maximise commissioning results.
Busy teams with scarce resources need to feel in control – and getting the best outcome for the individual means getting the best providers to engage all the time.
SRM is where both ‘sides’ review, document, manage and communicate. You need to be able to communicate with, view and control the compliance and outputs of your provider base. You need the functionality to help create an individual-level, balanced scorecard view of your entire provider ecosystem.
You need to be in it together: by working with providers – provider relationship management tools should enable ‘two way’ working to help deliver performance improvements. Successful operations work together – commissioning teams need to feel respected, and not be perceived as insensitive, out of touch tyrants poised to bankrupt everyone around them.
Likewise, providers need to have a platform where they can use their depth of knowledge to participate, input and help shape markets and improved wellbeing.
Ultimately, we do all this for one thing - and that is to help improve the wellbeing of individuals.
Effective provider relationship management in 8 areas
A note about adam SRM functionality :
One place to collate, monitor and report data
One place to manage provider tasks, interactions & communications
One place to drive stronger provider relationships, collaboration, participation and engagement
One place to manage performance balanced scorecard views
One place to view market insight & shape provider markets
One place to control provider accreditation & compliance
And just one tab – to drive it all…
Read more in our SRM Spotlight here
Find out more about the compliance and governance of your provider base here
Ask for a demo here