Process Efficiency in Transport Services

What’s the known challenge here?

The population is increasing at unprecedented rates. Demand for services is only going up. Funding is scarce. Resource is stretched. Process is time consuming. Pressure to evidence value for money is continuously under spotlight.

It’s never been harder to manage, deliver and maintain safe and quality service standards.

What’s the unknown challenge?

Councils commissioning transport services usually operate with processes that are ridged and have difficulty adapting to increasing demand. Despite their uncompromising dedication to the service user, councils can no longer operate in this way.

The idea of change has created a culture of ‘keep calm and carry on’, but the fear of failure cannot stifle innovation.

The reality is, avoiding change is no longer an option if we are to have any hope of sustainably managing, delivering and maintaining a safe and sustainable service standard.

That means the restructuring of process design and delivery is a vital pillar in the future sustainability of transport services.

What’s the specific business issue?

Non-compliant and the cumbersome nature of existing process design means that the time it takes for a requirement to go out to market, to its fulfilment is stretching and the risk to service delivery is mounting.

Part of the problem is a lack of control over the market councils operate in, as many councils commissioning transport services believe they have no choice but to limit the number of providers they work with.

What’s the actual root cause?

Quite simply, it is cost inefficiencies, reliability and the length of existing process design in commissioning, compliance, service delivery and reporting.

How can you solve it?

Firstly, it requires you to think differently about the problem and to wrap process design around the needs of the person receiving the service.

This can be achieved by removing the relevant manual processes in commissioning, compliance and service delivery. Managing your transport spend in a single technology will also reduce administration, enabling staff to concentrate on what really matters.

What we do is compile provider engagement and management, MI, account management support and process efficiencies all with the view to automating routine tasks. The approach is helping councils up and down the country to implement a sustainable future proofed approach to delivering safe, quality and consistent service levels.

The result?

Transparency, visibility and control for those responsible for commissioning transport services.

Our clients are able to automate manual tasks. It enables them to effectively manage providers, routes and compliance with the resources they have available.